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Repair Policy

Repair Policy

We’re always here and are happy to make reasonable repairs on pieces purchased at our store. However, M. Flynn reserves the right to refuse unreasonable repairs or repairs that are the result of negligence.

Please text us at 617-292-0079 for approval on your repair and forms to fill out. Please insure all shipments to us.


The good news is that most fine jewelry can be repaired, and it’s reasonable to expect that you will need to maintain your fine jewelry piece over its lifetime. While we always try to make any reasonable repairs free of charge, this may not always be possible. We strongly suggest our customers insure all significant pieces and all stones. Repairs may be subject to minimal costs for materials and stones. An estimate for the repair cost will be given prior to repair for customer approval. We ALWAYS make every effort to keep these costs low for our customers and try to fix issues in house within 2-4 weeks. In some cases, we may need to send your piece to the designer for repair. In this case, the repair may take longer, but our team will keep you up to date.


M. Flynn makes every effort to repair everything sold in our store, however, we cannot guarantee that all fashion pieces can be repaired. Our brands may be subject to their own individual repair policies, and some pieces are only offered for one fashion season. In most cases, alterations cannot be made to these fashion pieces.

Care Guide

Care Guide

M. Flynn stands behind our fine jewelry, however, like any piece of jewelry worn regularly, care is always required. Customers should expect to always maintain their treasured pieces. Metals may need to be re-plated or polished, stones may need to be replaced or reset, and prongs rebuilt. We can help with all your repair needs. M. Flynn recommends clients insure all jewelry of a certain value. Estate or antique jewelry should always be worn with great care.

Can we help transform your older jewelry, instead of simply repairing it? We’d love to work our magic to make your forgotten pieces totally unforgettable.


Clean all jewelry with proper tools and solutions. Many porous stones like coral, emerald turquoise and pearls can be damaged in traditional jewelry cleaning solutions, soap or in an ultrasonic. A mild soap with water is fine for most fine jewelry like diamonds, sapphire, gold and platinum. If you have a question about the right cleaning process for your fine jewelry, please contact M. Flynn.

Regularly check all your jewelry for wear and tear. This especially includes the prongs holding your gemstones and the clasps on all your chains and bracelets. M. Flynn is happy to check your frequently worn pieces.

Refrain from wearing jewelry during heavy tasks. Even diamonds can chip in the right situation.

Do not store pearls in plastic but we recommend storing metal, diamonds and other gemstone jewelry in plastic to protect from oxygen and dust. Plastic bags can also prevent chains from tangling if you leave the clasp outside the bag and close.

**Some of our fine jewelry is handmade with natural stone inlay and should be removed to sleep, shower, swim, and apply cosmetics/lotions, in order to protect the integrity of the inlay. Caution should be taken not to drop the piece as hard impact can chip the stone. Contact us with any additional care/storage questions.


Fashion jewelry consists of non-precious metal plated and this metal may darken or tarnish with normal wear. If you have any questions about cleaning your jewelry, ask us.

Gently wipe the metal surface with a microfiber cloth to clean. Excessive polishing will rub the plating of your piece.

Store costume jewelry in plastic baggies to protect from oxygen. Jewelry should be completely dry. Pearls cannot be stored in plastic.

Avoid water when wearing costume jewelry. Water will cause spotting on the metal and can cause rust.

Avoid any traditional jewelry cleaning products that will remove the plating from your piece. These products are usually intended for fine jewelry and diamonds.

Hairspray, perfume or household cleaning product will draw dust to your piece and could wipe away the plating.

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