We’re hiring a Full-Time Jewelry Stylist & Associate. This is a great opportunity for a stylish, outgoing, and sales-driven self-starter with a desire to learn about operating a small business.
Responsibilities include, but are not limited to:
Sales
- Create a positive and rewarding client experience, that is warm and hospitable in all customer interactions, maintaining the highest degree of courtesy and professionalism
- Achieve sales goals through exceptional client experience and relationship development
- Possess strong product knowledge of the entire line of M. Flynn’s products, brands, and services
- Advise and assist customers with their choices of M. Flynn pieces for themselves and for gifts
- Work with the M. Flynn team to ensure excellent client experience and contribute to a positive environment
Clienteling & Customer Service
- Respond to and resolve client issues, comments, and complaints via phone, email, and text message
- Follow jewelry intake processes for custom projects and repairs
- Capture all clients data in support of building and developing lasting relationships
- Keep clients engaged and up-to-date on current inventory based on interests and needs
- Work with production to ensure pieces are to client’s expectations, complete to M. Flynn standards, and are delivered in a timely manner
Store, Office, and Operational Support
- Assist with opening/closing procedures
- Assist with daily upkeep of the store as needed (inventory, organization, restocking of supplies)
- Merchandising, styling and overall daily maintenance of the cases (i.e. maintain proper visual standards; product maintenance and back-stock organization)
- Partner with support team in the repair process and follow up on customer communication
- Work with vendors and designers to fill customer orders & follow each order through the production process to ensure timely delivery compliance with specs
- Help with in-store event planning and personal client invitations
